Technical Support lnfo :

Business Hours for our service department are 9am to 6pm Monday to Friday:

Contact details:
Phone ( 03 ) 9819-3630
Fax : ( 03 ) 9819-3636
E-mail

Customers Returning Equipment For Service :

Please forward your equipment to:

dB Audio Visual Pty Ltd
8 Guest Street
Hawthorn
Victoria 3122
Australia.


Service and non warranty repairs.

Due to the complex nature of many products,highly specialized test equipment and alignment tools are required to complete long and lasting repairs. Thus we recommend that you return your equipment for service to our factory trained technicians.

Your equipment will be accessed and you will be advised accordingly of the viability of the repair.

Warranty Claims.

All warranty claims, are a return to base warranty.
Proof of purchase is required before work can be completed .
Warranty claims are based on the original manufactures terms & conditions,unless stated other wise.

Sachtler & OConnor Technical Drawings.

For your information Sachtler www.sachtler.de & OConnor www.ocon.com
have PDF Exploded diagram files on their Web Sites that will assist you when identifying the spare part required.